Legal
Data Deletion Instructions
Last updated: 15 August 2026
How to have your data deleted
If you are a customer of a business that uses Nure (for example, someone who messaged or called a company that runs on our platform), that business holds and controls your information. Please contact them directly. If you cannot reach them, email team@aigenapps.com and we will identify the business and pass your request on.
If you are a Nure account holder, you can delete data yourself from within the app, or email team@aigenapps.com from your account address.
What to include
- your name;
- the phone number, email address or WhatsApp number the data relates to;
- the name of the business you dealt with, if you know it.
What happens
We acknowledge within 5 working days and complete within 30 days. Deletion covers messages, call recordings and transcripts, contact records, and any documents relating to you. We may need to keep limited records where the law requires it, for example transaction records for tax. We will tell you if that applies and what we kept.
Disconnecting WhatsApp
A business can disconnect its WhatsApp number from Nure at any time in its settings. Disconnecting stops new messages flowing to us; it does not by itself delete history already imported. To delete that too, make a request as above.